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Vineland Patient Services Representative

Company: Lawall Prosthetic and Orthotic Services
Location: Vineland
Posted on: November 22, 2021

Job Description:

Patient Services Representative or Patient Account Manager (1 Full-time or Part-time positions available)

Fast growing and employee friendly company, with an exciting opportunity for a PSR/PAM in our Vineland, NJ location. The primary responsibility of this position is front-desk responsibilities and to offer administrative support for the Patient Account Management department. We are seeking a candidate who wants to work in a friendly and safe office environment.Role and Responsibilities:

  • Obtains patient information including demographics, prescriptions, insurance, detailed written orders, diabetic shoe paperwork, authorization, and medical notes on an as needed basis.
  • Verifies insurance benefits
  • Completes follow up calls with physicians, insurance companies, and patients
  • Ensures all billing documentation is in the patient's file before sending to billing
  • Greets patients in the and answers phone calls in a courteous and professional manner
  • Calls patients to advise of financial responsibility and collect co-pays.
  • Data entry
  • Greets patients in the office and answers phone calls in a courteous and professional manner. Routes calls to the appropriate personnel.
  • Maintains electronic scheduling system. Answers incoming phone calls and schedules patients pursuant to practitioner's instructions. Advises the patient of required documentation. Pulls charts for appointments prior to appointment date and verifies all information.
  • Obtains copies of patient's insurance cards and other documentation as required for billing, including but not limited to: Prescriptions, Certificates of Medical Necessity, Letters of Medical Necessity, and Pre-authorizations. Contacts insurance companies on an as needed basis to verify insurance coverage.
  • Collects co-pays and/or deposits and when necessary may make financial arrangements with patients via CareCredit. Accurately applies co-pays and deposits in the Futura system. Ensures all documents required for billing are in the file. Places all transactions on log sheet.
  • Maintains patient's files with all current and pertinent information. Updates all information in the patient's paper and electronics files. Follows up on all requested patient information and documents request thoroughly.
  • Maintains office supplies and orders additional supplies as needed.Qualifications and Educational Requirements:
    • Ability to work independently
    • Ability to exercise judgment and make decisions
    • Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff
    • Ability to perform in a high productivity, fast-paced environment
    • Ability to document accurately and concisely
    • Excellent phone and computer skills
    • Ability to maintain sensitive information in confidence
    • Ability to meet deadlines and prioritize diverse responsibilities
    • Proficient in Microsoft applications including but not limited to Outlook, Word, Excel
    • Organized and detail-oriented
    • High school diploma
    • Knowledge of anatomy and medical code is a plus
      We offer a competitive compensation package and a great work environment. If you are someone looking to use your talents to help our clients meet their needs, and work with an exciting team, we want to hear from you.
      We promote a drug-free workplace and all job offers will be contingent on passing a drug screen and a favorable pre-employment background check.

Keywords: Lawall Prosthetic and Orthotic Services, Vineland , Vineland Patient Services Representative, Sales , Vineland, New Jersey

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