Consumer Services Representative

Company: Aerotek
Location: Vineland
Posted on: February 14, 2021

Job Description:

If you're looking for a competitive pay and a normal Monday - Friday schedule this Customer Service Representative position could be a great fit for you!Must Haves:- 1-2 years of office experience - Strong customer service experience- Experience answering and placing phone calls- Microsoft office skillsDescription:The primary responsibility of the consumer service representative is to provide information about products and services to consumers who contact us via phone. In addition they may be asked to respond to e-mails, letters, and faxes. The information to the consumer needs to be presented in a professional, timely, accurate, and consistent manner. The consumer information is documented in the database for all consumer contacts. They will be cross trained on all brandsDuties:- Handles inbound consumer service phone calls- Strong oral communications skills and tone of voice (articulate, pleasant, friendly)- Excellent consumer service skills; ability to diffuse irate callers, listening skills, avoid call escalations, represent the company in a professional manner- Organizational skills (responding to consumer in timely fashion and keeping diary current)- Problem resolution skills (ability to work independently to solve consumer issues based on experience and job knowledge)- Conversant with features of products to handle complaints, inquiries, and purchase questions- Reliable (arrives to work on a timely basis and can be counted on to complete assignments)- Data entry must be accurate, concise and thoroughTop Skills Details:Customer ServiceOfficeCall CenterConsumer ServicesAdditional Skills & Qualifications- Call center- Retail consumer knowledge - Bilingual in SpanishExperience Level:Expert Level About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Vineland , Consumer Services Representative, Sales , Vineland, New Jersey