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Patient Services Associate

Company: University of Pennsylvania Health System
Location: Vineland
Posted on: October 5, 2019

Job Description:

Patient Services Associate Job ID: 83158 Job Category: Customer Service/Patient Access Specialty Area: Customer Service/Patient Access Primary Shift: Day Work Schedule: Variable Penn Medicine Entity: Clinical Care Associates Location: Vineland, NJ Address: 1076 E CHESTNUT AVE Education Required: Per Position Description Experience Required: Per Position Description Employment Type: Full-Time Regular Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Position Description: This position works out of the Call Center located in Vineland New Jersey. The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required. Minimum Requirements: High School Diploma/GED required; Associates Degree preferred. and 2+ years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience. Must successfully complete/pass EPIC schedgistration training/tests Required Skills and Abilities: Demonstrated customer service skills Demonstrated interpersonal/verbal communication skills Basic computer knowledge and skills Ability to speak, read, and, write in English Ability to utilize critical thinking Ability to multi-task Experience using EMR systems (preferred) Additional Information: We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Penn Medicine ************************************ Live Your Life's Work EOE/AA, Minority/Female/Disabled/Veteran We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

Keywords: University of Pennsylvania Health System, Vineland , Patient Services Associate, Other , Vineland, New Jersey

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