CSR Supervisor
Company: Americold
Location: Vineland
Posted on: May 24, 2023
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Job Description:
Americold is a global provider of temperature-controlled
infrastructure. We partner with farmers and food producers to
ensure their perishable and frozen product reaches foods suppliers,
restaurants, and your local grocery store without spoilage. Our
customers, which include some of the most respected brands in the
food industry, rely on our expertise and commitment to safety in
order to deliver on their commitments.Primary Responsibility:
Maintains and enhances customer services by organizing and
evaluating service and delivery systems and procedures; supervising
staff.Essential Functions:--- - - - - Investigate problems and find
solutions.--- - - - - Communicates with customers via phone and
e-mail.--- - - - - Handles major incidents that cannot be handled
by customer service representatives.--- - - - - Analyze data and
statistics, compile and print reports.--- - - - - Coordinate and
communicate with management and Kroger officials on a daily basis
following up on problems, concerns and customer service
initiatives.--- - - - - Isolate and identify areas of operational
improvement and implement solutions.--- - - - - Supervise customer
service staff, trains, instructs, evaluate workers performance.---
- - - - In charge of accounts payable, receivables and works with
the Site Controller daily.--- - - - - Handles all ordering of
office supplies for entire facility.Qualifications & Experience:---
- - - - Bachelor's Degree or equivalent experience--- - - - - 3+
years of knowledge and experience with operating a security program
--- - - - - Investigative experience --- - - - - Must have
excellent verbal and written communication skills--- - - - -
Ability to interact with all levels of management and staff--- - -
- - Good conflict resolution skills--- - - - - Must be able to
maintain a professional manner and effectively handle all
situations--- - - - - Knowledge of Warehouse operationsKnowledge,
Skills and Abilities:--- - - - - Must have patience and leadership
skills--- - - - - Able to diffuse difficult situations --- - - - -
Decision making abilities that keep the company and the customer
satisfied--- - - - - Accounts payable, receivable experience--- - -
- - Able to handle multiple tasks at once in a fast paced
environmentPhysical Requirements:--- - - - - Requires the ability
to sit for long periods of time, with frequent interruptions--- - -
- - Requires several hours per day of sitting, getting up and down
from chairs, and reaching, or bending--- - - - - Requires manual
dexterity with normal hand and finger movements for typical office
work --- - - - - Talking, hearing, and seeing are important
elements of completing assigned tasks--- - - - - May require travel
by automobile and airplane up for business--- - - - - May require a
visit facility operations in temperatures at or below freezing--- -
- - - May carry loads related to travel and occasionally lifts,
carries, positions, or moves objects weighing up to 20 pounds--- -
- - - Requires the use of various electronic tools --- - - - -
Requires the ability to relate to others beyond giving and
receiving instructions: must partner with colleagues without
exhibiting behavioral extremes--- - - - - Requires the performance
of work activities including reasoning, negotiating, instructing,
persuading, or speaking with others; and respond appropriately to
constructive feedback from executive managementAmericold is an
Equal Opportunity/Affirmative Action Employer.EOE/AA M/F/D/V
DFW.
Keywords: Americold, Vineland , CSR Supervisor, Other , Vineland, New Jersey
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