Customer Service Representative - Non-Retail

Company: NEMR Talent
Location: Vineland
Posted on: January 9, 2022

Job Description:

Confidential Client located in Vineland, NJ, is looking to hire a Customer Service Representative to assist the Account Managers with various duties.The primary function of the role is to ensure customer satisfaction by providing comprehensive teleservice. Perform data entry functions in ERP system. Assist Account Manager by providing quotes, entering sales orders, and taking customer calls. Successful candidates will learn about the industry, company products, and what it takes to produce them.Hours Monday Friday 8 AM to 6 PM (Mandatory OT may be required)Full Time-$18.50 - $19.25 PHIn-office Position (not remote)Duties:- Ensure customer satisfaction while providing customer support- Maintain a professional, positive and empathetic attitude towards the customers at all times- Ability to work with strict deadlines- Follow-up on shipping statuses and expedited orders- Promptly and professionally respond to general inquiries from customers via email and telephone communication- Interact with buyers, sales representatives, productions, and quality staff to resolve questions and issues- Keeps records of customer interactions, transactions, comments, and complaintsEducation and Experience- High School Diploma or equivalent- One year of continuous FT work experience in Sales or non-retail customer servicePreferred Education and Experience- Associates degree in Business or related field- At least four years of continuous FT employment in sales or non retail customer service

Keywords: NEMR Talent, Vineland , Customer Service Representative - Non-Retail, Other , Vineland, New Jersey