Veterans Preferred - Store Customer Experience Coordinator (Full-Time) East Vineland
Company: TD Bank
Location: Vineland
Posted on: April 5, 2021
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Job Description:
Military Veterans are Encouraged to Apply. The Store Customer
Experience Coordinator provides legendary customer service in both
Teller transactions and Platform Customer Service, while
selling/cross-selling and referring TD Products to new and existing
customers. The Store CEC recommends appropriate products and
services related to spending and saving. The Store CEC completes
teller transactions, services customers with non-complex platform
needs, and opens new deposit accounts. Consistently executes
appropriate behaviors to deliver a Legendary Customer experience in
the Store Conducts needs-based conversations and offers financial
solutions to meet our Customers' needsMakes quality referrals to
appropriate partners Responsible for meeting individual performance
metricsResponsible for making sound decisions and timely problem
resolutionProvides exceptional Customer Service by meeting all
Customer demands as they relate to both teller and some platform
activitiesGenerally resolves problems independently, escalating
more difficult issues to managementFocuses on servicing the
customer, on both the teller line and platform, with the added
responsibility of simple product sales; Activities include but are
not limited to: Teller transactions, Open/Close Personal Deposit
Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and
On-Line bankingDrives referrals to store colleagues and partners to
support the broader more complex financial needs of customersMay
train and act as a mentor to new TellersInclusiveness:At TD, we are
committed to fostering an inclusive, accessible environment, where
all employees and customers feel valued, respected and supported.
We are dedicated to building a workforce that reflects the
diversity of our customers and communities in which we live in and
serve, and creating an environment where every employee has the
opportunity to reach their potential. If you are a candidate with a
disability and need an accommodation to complete the application
process, email the TD Bank US Workplace Accommodations Program at
USWAPTDO@ . Include your full name, best way to reach you, and the
accommodation needed to assist you with the application
process.EOE/Minorities/Females/Veterans/Individuals with
Disabilities/Sexual Orientation/Gender Identity.Province/State:New
JerseyCity:VinelandWork Location:1167 E Chestnut AvenueBusiness
Line:TD Bank AMCBJob Category - Primary:Retail Banking - Customer
ServiceJob Category(s):Retail Banking - Customer
Service**Province/State (Primary):New JerseyCity
(Primary):VinelandJob Family:Retail Sales & ServiceTime Type:Full
TimeEmployment Type:Regular
Keywords: TD Bank, Vineland , Veterans Preferred - Store Customer Experience Coordinator (Full-Time) East Vineland, Other , Vineland, New Jersey
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