Customer Service Representative

Company: Ds Smith Reading Packaging
Location: Reading
Posted on: May 9, 2024

Job Description:

Customer Service RepresentativeThe purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers.Areas of Responsibility:Responsible for specific accountsReceives orders from customers via EDI, email, phone, or faxReview/approve incoming ordersPlaces in schedule and monitors activity from beginning to endProvide response to customers within 2 hours of notification of receipt and/or solutionCreate, review and provide sales order confirmations to customers/sales as requiredCreate booking information at the time of order entry, monitor and advise if any changes to the scheduleWorks with customers on any and all sample requestsProvide and hold weekly updates with customersProvides help to a new customer set up with salesManage customer complaints/quality issuesPricing management within guidelines as set forth by managementIf there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late.Capture and provide customer OTIFHelps investigate all customer payment issues and works with other departments to processSource existing inventory to incoming orders where applicable to reduce machine timeCreative problem solving and ability to manage many issues atReview check credit vs limits on the order entryEducation & Certifications BS in Business and or Supply Chain functions 3 - 5 years of related experience in a customer serviceQualification & Experience Solid organization skills with the ability to meet multiple deadlines Strong skills in Excel, Outlook, and Microsoft Access Seeks opportunity for continuous improvement & resilient Ability to multi-task in a fast pace environment & work well under pressure Independent worker, self-directed and adaptable to changeBehaviors Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills Previous experience with ERP systems is preferred Strong phone contact handling skills and active listening skills required Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectivelyby Jobble

Keywords: Ds Smith Reading Packaging, Vineland , Customer Service Representative, Hospitality & Tourism , Reading, New Jersey