person in Charge
Company: BJ's Wholesale Club
Location: Vineland
Posted on: July 29, 2022
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Job Description:
Join a team of more than 32,000 team members, comprised of our
home office and over 229 clubs and 7 distribution centers. We're
committed to delivering value and convenience to our Members,
helping them save every day on everything they need for their
family and home. BJ's Wholesale Club offers a collaborative,
team-oriented environment where all team members can learn, grow
and excel. -Job Summary:The Person in Charge works closely with the
Club Manager and Assistant Club Manager in providing leadership and
direction within the club while driving club performance by
maintaining policies and procedures, delivering a positive service
experience to Members, and providing leadership and direction. Acts
as a key holder for the club. The manager is responsible to
function as the Manager on Duty (MOD) as assigned. While MOD, the
manager has responsibility to manage the entire Club, including all
Club departments, to ensure excellent Member engagement, to address
all concerns brought to the MOD's attention, and to escalate any
concerns, as appropriate. Leadership:--- Know their
business/business acumen. Exhibit strategic thinking and sound
decision-making thorough knowledge and utilization of business
data. --- Lead through change. Model leadership competencies to
build credibility and act as a champion for business growth. ---
Communicate effectively. Provide the information teams require to
be successful. --- Build high performing teams by creating a
culture of collaboration. Provide honest and timely direction,
follow up and feedback that will drive business results and support
team member engagement. --- Deliver results. Execute business
expectations within expected timeframes by setting clear
expectations, utilizing follow up and accountability. Team Members:
--- Teach, coach and lead through the club level training process.
Support team member engagement within all areas of responsibility
to enable the application of policies, procedures and compliance.
--- Drive a culture of development, strategic thinking and acting,
ethical decision making and engagement. Lead with the team member
and member in mind to address all concerns and to escalate any
concerns, as appropriate. --- Ensure a safe and positive
environment and experience for the team members. --- Embrace
inclusion and diversity, by working together with collaboration and
respect. Acknowledge team member success, work as a team to achieve
goals, identify and retain top talent. Members:--- Guarantee
service excellence through all points of contact. --- Set service
standard expectations for all team members. Provide team support
and empowerment to resolve every member concern. --- Ensure a safe
and positive environment and experience for the members. --- Daily
commitment to GOLD Member Standards --- Greet, Anticipate,
Appreciate (GAA) --- Fast, Friendly Full, Fresh, Clean Club
Standards: Lead teams to deliver GOLD club standards daily. ---
Define and model GOLD- Grand opening look daily --- All items
stocked and promotional plans executed --- Maintain visible
accurate signage --- Clean and organized, inside and out .
Perishable areas stocked and rotated with cold chain maintained
Know Your Business:--- Acquire a deep knowledge of key metrics and
reporting for total club and department performance. --- Drive
performance and profitability by using reporting to identify trends
and areas of opportunity. --- Have the foresight to see a breakdown
in process and correct it before it negatively impacts club
performance metrics. --- Communicate a simple message to your team
on the connection between consistent operational performance and
achieving club financial targets. Major Tasks, Responsibilities,
and Key Accountabilities--- Effectively leads the team by managing
with vision and purpose, clearly communicating and giving
direction, and validating results. --- Maintains deep knowledge of
club policies and procedures across all areas of the club. ---
Provides leadership and direction, and manages day-to-day
operations of Fresh (meat, produce, deli, bakery), Front of House
Departments (tire bay, gas station, member service, frontline,
membership fee income, and maintenance departments), overall
merchandising, signage, recovery, and receiving within the club.
--- Works closely with the Fresh Manager, Meat Manager, Front End
Manager, and Night Manager to validate and ensure that all
sanitation, food safety, and Team Member safety policies and
procedures are in place and being effectively executed. ---
Escalates issues as appropriate to Home Office or the Club Manager
as needed. --- Responsible for the effective communication of
department activities and Home Office initiatives to club Team
Members. --- Responsible for the effective communication and
partnership with regional business partners. --- Continually
monitors member service levels and ensures a positive service
experience is delivered to all Members. --- Assesses Team Member
performance, provides actionable feedback and coaches, teaches and
develops talent. Assists in onboarding, training and performance
management. --- Learns quickly and adapts to change. Effectively
communicates to team members to enable them to do their jobs
effectively by sharing necessary information, explaining the
"why's", and keeping messaging simple. --- Exhibits strong
decision-making capabilities that align with the Company's
strategic priorities and support the achievement of club
operational goals and objectives. --- Operates forklift in a safe
and efficient manner. --- Maintains all club policies and
procedures. --- Regular, predictable, full attendance is an
essential function of this job. --- Performs other duties as
assigned, including working in other departments as needed.
Qualifications:--- Previous retail experience in a retail store,
supermarket, or warehouse required. --- A strong drive for results
and solid work ethic is required. Must be honest, straight-forward
and committed to providing high levels of service to members. ---
Excellent communication skills required. Must be able to lead and
motivate a large team. --- Basic computer knowledge (MS Word, MS
Excel, Email) required. --- High school diploma and/or college
degree preferred. --- Demonstrated leadership capabilities,
including managing/supervising cross-functional teams, training
team members, and driving and communicating results. --- Forklift
operator required. --- Open shift availability required. --- At
least 18 years of age. Environmental Job Conditions:--- Most of the
time is spent moving about frequently on hard surfaces. There may
be a need to occasionally position oneself to examine or scan
merchandise, which may also require bending, pulling, reaching,
climbing and/or stooping. --- Frequently requires lifting objects
up to 30 pounds. May require lifting and moving heavy and/or
awkward objects in excess of 30 pounds with assistance. --- Located
in a comfortable indoor area with frequent exposure to temperature
extremes and loud noises. There may be occasional exposure to
cleaning agents.
Keywords: BJ's Wholesale Club, Vineland , person in Charge, Hospitality & Tourism , Vineland, New Jersey
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