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Dental Front Office

Company: Complete Care Health Network
Location: Vineland
Posted on: August 7, 2022

Job Description:

Apply Description Our Mission: To improve lives by providing comprehensive, high-quality healthcare to every person in every community that we serve. Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.At CompleteCare we are patients serving patients. We know what its like to be on the other side of the desk, so we are driven by the common purpose to continually exceed expectations at every turn.CompleteCare employees are a particularly dedicated group of individuals who are good at what they do and want to use their skills to help people. Working for the community requires diligence and efficiency, but more than anything else, CompleteCare knows that kindness is the best way to truly make a difference.If you are someone who wants to be the change, then we want you to join our team! Major Function: To provide clerical support to CCHNs providers and management personnel in a professional, efficient and cost effective manner, with the ultimate goal to better serve our patients. Reports to Front Office Supervisor. Quality Standards: ProfessionalismPositivityProductivityPromptnessKindness Responsibilities: Provides safe environment of careReduces risk of nosocomial infections in patients, employees and visitors.Interacts with patients, visitors, staff and outside agencies in professional mannerContributes to Improving Organizational Performance ActivitiesPromotes positive working relationships among supervisor, staff, and other departmentsInteracts with all other departments to achieve health center missionMaintains strict confidentiality at all times as per Confidentiality StatementIdentifies problems and develops recommendation for resolutionDemonstrates ability to organize and prioritize tasksAssumes personal responsibility for ongoing professional growth and developmentParticipates in department planning activities, as requestedParticipates in health center committees, as assignedAdheres to CCHN personnel policiesMaintains clear and orderly work area. Specific Job Duties: Makes patient appointments: Courteously and professionally inquire information, accurately inputs and/or records information, and ensures all information CCHN requires for appointment is relayed, i.e. bring in prescriptions, insurance infoPrepares patient record.Takes transportation requests: Insures only qualified persons receive transport, relay transportation options, receives visitors and patients and answers courteously and professionally dental inquiries from individuals or organizations.Registers patients: Recognizes each registration screen, assembles New Patient charts, maintaining constructive numbering system, verifies new addresses and phone number, Inputs accurate patient class and type, verifies insurance in advance when possible, makes patients aware of any and all copays in advance of appointment and treatment.Receives payments from all sources and makes change; completes patient receipts; prepares daily deposits: Accurately and error free.Completes encounter forms, ability to: Ensure visit type coincides with diagnosis, accurately compute charges according to patient class and schedule follow-up appointments as indicated in EDR.Processes release of medical/dental records form: Only as needed, understands medical records release policy and charges correct copays when releasing dental recordsOpens and closes waiting room and office: Keep TV on appropriate channel, completes assigned tasks per procedure manual, records/relays messages to appropriate personnel, turns computers, deactivates alarm system, insures site is aesthetically ready for patients, magazines, brochures tidy etc. Insures site is operationally ready for patients and checks other office operations, i.e. copiers on, coffee pot plugged in etc.Operates and maintains office business machines: Efficiently and correctly operates photocopier, efficiently and correctly operates fax machine, efficiently and correctly utilizes pagers, efficiently and correctly operates computer, and Immediately reports service needed to appropriate persons.Maintains bulletin board: Insures information is current, and insures bulletin board is attractive, neat, clean.Answers all incoming calls. Ability to: Assess emergency from routine dental visit calls( refer to Dental Emergency Policy), take complete and accurate messages for patients and providers ( date, time, importance, follow up) and direct calls appropriately. Other job duties: Navigates and understands EDRCollect any and all dental copaysRecord daily and monthly provider numbers error free using correct formMonitor daily numbers against IS daily numbers dashboard and report any and all errors to your supervisorCoordinate and manage patient flow with the Team LeaderManage providers schedules to ensure that daily productivity goals are metProvide translation as needed if applicableProperly schedule services for impaired patients i.e. hearing impaired for deaf patientsProper disposal of documents ( place in docuvault)Strictly adhere to HIPPASend documents and papers that need to be scanned to scanning departmentComplete daily batches same daySorts incoming and outgoing mail and route to correct peopleMonitor waiting area for unattended patientsAnswer telephone promptly ( within 3 rings)Maintain visitor log to ensure that all individuals sign in and outEOE Requirements Qualification & Knowledge: Dental/Medical Clerical ExperienceCPR certifiedExcellent communication skillsAbility to navigate electronic dental and medical record systems.Sitting for long periods of time.

Keywords: Complete Care Health Network, Vineland , Dental Front Office, Healthcare , Vineland, New Jersey

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