MANAGER PATIENT RELATIONS
Company: Inspira Medical Centers
Location: Vineland
Posted on: September 22, 2022
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Job Description:
OUR MISSION: Inspira's mission is to provide a safe and
compassionate experience that improves the health and well-being of
our community by placing the safety of our patients and the support
of our employees at the center of all we do.
MAJOR FUNCTION: Responsible for the complaint/grievance management
process. Works collaboratively with leadership to conduct
complaint/grievance investigation; refers complaint/grievance
appropriately; facilitates complaint/grievance resolution;
documents all processes in appropriate data base; requests action
plans as needed. Escalates concerns to the Director when necessary.
Regulates organizational compliance with all patient rights
laws/standards. Responsible for daily patient visitation. Excellent
verbal and written communication skills. Conflict management
skills; ability to handle potentially adversarial situations with
composure and diplomacy; good follow-through ability; analytical
skills; good listening skills; capable of managing, prioritizing
and overseeing multiple projects at once.
QUALIFICATIONS:
A. Education: Associates Degree or 5 years advocacy experience
required, Bachelor's Degree preferred.
B. Experience: Prior experience with patient advocacy, and
complaint/grievance management in healthcare setting required. Must
have exceptional interpersonal and problem-solving skills.
Bilingual preferred. Willingness to certify for Notary Public in
NJ. Ability to work within a multidisciplinary team and
multicultural environment. Ability to defuse stressful situations
and resolve issues. Excellent communication, writing and
presentation skills. Proficiency in Microsoft Office, including
Excel
C. Certification/Licensure: Certified Patient Experience
Professional preferred but not required
Keywords: Inspira Medical Centers, Vineland , MANAGER PATIENT RELATIONS, Executive , Vineland, New Jersey
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