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MANAGER PATIENT RELATIONS

Company: Inspira Medical Centers
Location: Vineland
Posted on: September 22, 2022

Job Description:

OUR MISSION: Inspira's mission is to provide a safe and compassionate experience that improves the health and well-being of our community by placing the safety of our patients and the support of our employees at the center of all we do.

MAJOR FUNCTION: Responsible for the complaint/grievance management process. Works collaboratively with leadership to conduct complaint/grievance investigation; refers complaint/grievance appropriately; facilitates complaint/grievance resolution; documents all processes in appropriate data base; requests action plans as needed. Escalates concerns to the Director when necessary. Regulates organizational compliance with all patient rights laws/standards. Responsible for daily patient visitation. Excellent verbal and written communication skills. Conflict management skills; ability to handle potentially adversarial situations with composure and diplomacy; good follow-through ability; analytical skills; good listening skills; capable of managing, prioritizing and overseeing multiple projects at once.

QUALIFICATIONS:

A. Education: Associates Degree or 5 years advocacy experience required, Bachelor's Degree preferred.

B. Experience: Prior experience with patient advocacy, and complaint/grievance management in healthcare setting required. Must have exceptional interpersonal and problem-solving skills. Bilingual preferred. Willingness to certify for Notary Public in NJ. Ability to work within a multidisciplinary team and multicultural environment. Ability to defuse stressful situations and resolve issues. Excellent communication, writing and presentation skills. Proficiency in Microsoft Office, including Excel

C. Certification/Licensure: Certified Patient Experience Professional preferred but not required

Keywords: Inspira Medical Centers, Vineland , MANAGER PATIENT RELATIONS, Executive , Vineland, New Jersey

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