Day Program Manager

Company: Elwyn
Location: Vineland
Posted on: June 25, 2022

Job Description:

POSITION SUMMARY: The Program Manager will be responsible for all aspects of program operations for the designated day services including development of all programming, hiring and disciplinary actions for staff, effective fiscal management, and interfacing with outside agencies and funding sources.DUTIES AND RESPONSIBILITIES:

• Manage all aspects of daily operations of assigned adult day support services including but not limited to meeting budgetary guidelines, ensuring completion of individual billing and ensuring compliance with regulatory guidelines
• Re/design program model to target group needs
• Maintain direct supervision of day support services
• Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate, etc.
• Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols
• Oversee implementation of all regulations and procedures regarding record keeping for consumers including accuracy and compliance of all documentation
• Maintain files on all staff at assigned program(s) regarding required training, disciplinary actions, commendations, evaluations and any other pertinent information
• Oversee the development and implementation of all program plans and behavioral programming
• Ensure and advocate for maximum social, academic, vocational/volunteer and community inclusion opportunities for consumers providing the service when needed
• Ensure appropriate personal and physical care for consumers
• Ensure all safety policies and procedures are followed and enforced
• Provide program services that focus on respecting individual rights
• Support, and in the absence of the Program Specialist facilitate, the interdisciplinary team approach to ensure quality programming
• Ensure full knowledge of governing regulations
• Use their full knowledge of governing regulations to educate staff to ensure full compliance applicable state regulations including but not limited to client charts, staff training, vehicle maintenance, and physical site maintenance
• Develop and nurture relationships with external contacts including but not limited to support coordination, families, advocates and/or care givers to establish a point of contact for problem resolution, care services, program operation, agency donations, and social events
• Develop plans of correction regarding licensure certification and other approvals
• Monitor methods of ongoing quality assurance regarding compliance with all licensure, certification, Elwyn New Jersey policies and procedures and other standards as applicable
• Work cooperatively with other Elwyn New Jersey management staff to meet overall Elwyn objectives
• Work closely with supervisor to remedy program concerns as needed
• Actively participate in teams, committees or special events as directed by supervisor
• Oversee all employee timekeeping and payroll activities
• Oversee all consultant scheduling including but not limited to temp agency staff, music therapists, exercise leaders, and other consultants as applicable
• Provide incident management as needed including but not limited to identifying incident as reportable, entering incident into data system, investigating incidents as appropriate and providing follow-up through to conclusion
• Communicate any changes in policy or procedure to staff
• Anticipate future needed changes or problem areas and implement effective action
• Evaluate all aspects of programming for assigned adult day support services and implements corrective actions as needed
• Evaluate services to determine their fit to individual needs and expected model
• Regularly encourage feedback from staff and utilize this feedback to improve services
• Conduct investigations of incidents and fact-findings as required.
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn New Jersey
• Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection or investigation
• Perform cardiopulmonary resuscitation (CPR), and crisis intervention using agency-trained protocols
• Perform other duties as assignedDIRECT REPORTS: Direct Support ProfessionalsIMMEDIATE SUPERVISOR: Director of Adult Day ServicesCONTACTS: Participants, all facility personnel, funding sources, referral sources, licensing agencies, social services agencies, families, primary care providers, county representatives, advocates and contracted consultantsEDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:
  • Possess at least a bachelor's degree in a human services field and at least two (2) years experience working directly with persons with intellectual and development disabilities (IDD), OR sixty (60) college credits in human services field with two (2) years case management experience and additional two (2) years of direct support with an IDD population, OR one (1) year IDD case management experience with five (5) years of direct support with an IDD population
  • Five (5) years' experience working with people with developmental disabilities.
  • Two (2) years supervisory experience
  • Previous experience working within and managing a unionized workforce preferred
  • Knowledge and experience in program design including assessment, development and implementation of individual program plans.
  • Working knowledge of fiscal management
  • The ability to alter working hours as needed
  • Extensive knowledge of applicable state program regulations preferred
  • Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
  • Demonstrated strong attention to detail
  • Demonstrated strong time management and organizational skills
  • Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
  • Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
  • Experience using/knowledge of Electronic Records preferred
  • Demonstrated ability to work effectively as part of a team and to lead a team
  • Must be able to perform CPR and crisis intervention techniques using agency-trained protocols
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, and Outlook
  • Must have current valid driver's license in state of residence, (3) years driving experience in the United States and acceptable driving recordPHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.Elwyn New Jersey is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation. #CB
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Keywords: Elwyn, Vineland , Day Program Manager, Executive , Vineland, New Jersey