Front Office Manager

Company: iHire
Location: Vineland
Posted on: January 8, 2022

Job Description:

Job Description

Front Office Manager

REPORTS TO

General Manager

Summary

The Front Office Manager is responsible for the supervision of all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Takes cash or processes credit cards as well as provide concierge services in a gracious and professional manner.

Job Duties
Hire, train, cross-train, and retrain all front office personnel
Supervise associates in their assigned job duties
Provide outstanding services and ensure customer satisfaction
Address customer concerns and complaints promptly and professionally
Answer phone switchboards and transfer calls and take messages
Manage incoming and outgoing mails and faxes
Enforce all cash-handling, check-cashing, and credit policies
Plan and assign workloads for front office associates
Check-in and check-out hotel guests in a confident, professional, and friendly manner
Complete all items as listed on shift checklists
Ensure proper credit card procedures are followed at all times to include credit card imprint and guest signature on registration slip
Communicate service and amenities of the hotel to guests
Take, record, and relay messages accurately, completely and legibly
Meet with departing Front Desk Agent to review business status, log-book and follow-up items
Knowledgeable of hotel fire and emergency procedures
Keep the front desk as well as lobby areas clean and well organized
Legibly document maintenance needs in front desk log and submit to Manager
Work within allocated budget for the front office
Wear proper uniform at all times and require same of all front office employees
Uphold the hotel's commitment to hospitality
Maintain complete knowledge at all times of:
all hotel features/services, hours of operation
all room types, numbers, layout, d--cor, appointments and location
all room rates, special packages and promotions
daily house count and expected arrivals/departures
room availability status for any given day
Other duties as necessary

Requirements
High School Diploma or equivalent. Two year college degree preferred but not required.
Minimum one year experience in hotel front desk supervisory role or a similar capacity, experience managing others, handling cash, accounting procedures, and general administrative tasks
Be able to work in a standing position for long periods of time (up to 5 hours)
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to work weekends, holidays, and evenings
Ability to effectively communicate both written and verbal
Proficient with Microsoft Programs and other office equipment
Good problem solving and multitasking skills and ability to develop conceptual alternatives
Mathematical skills required and high attention to detail
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Dependable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position supervises all front office personnel

WORK ENVIRONMENT

This job operates in a professional, customer service environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Full Time Salary position. Days and hours of work typically are 5 days a week/10 hour days and may vary and be dependent on business needs. Flexibility with work schedule is essential.

Employment Type: Full Time

Years Experience: 1 - 3 years

Salary: $37,000 - $45,000 Annual

Bonus/Commission: Yes

Keywords: iHire, Vineland , Front Office Manager, Executive , Vineland, New Jersey